Your information
HoloBaby privacy notice
Updated October 14, 2026
An ultrasound keepsake is personal. This notice explains the information used to create, deliver and support yours.
What we receive
Your studio provides the parent’s name and email, a keepsake title, chosen scan export, card quantity, optional purchase amount, receipt reference and purchase notes, and confirmation that it has permission to use the capture for HoloBaby. Purchase records and their edit history are private to the studio. We also keep order history, processing records, finished models, sharing records and delivery status. Studio accounts include sign-in identity and team membership. A support request includes the contact details and message you choose to provide. Family accounts use verified email, secure session records and keepsake ownership records. If you enroll in renewal, we record the terms and consent version, authorization time, provider payment references, billing status and reminder receipts. We record optional marketing permission separately.
How we use it
We use this information to prepare an artistic portrait, check the result, deliver access, manage studio orders, handle support and protect the service from misuse. Artistic preparation may use scan-derived images with AI image-generation tools and local 3D tools to guide the final model. Processing can reconstruct or interpret visible features; it is not a medical service.
Studios should provide only what is needed for the keepsake and remove unnecessary identifying labels from the export where possible. Do not include medical reports or unrelated patient records.
Where processing happens
The HoloBaby website uses OpenAI Sites hosting with database and file storage. Studio sign-in uses ChatGPT. Authorized HoloBaby operators also work on a local computer; downloaded sources, work files and finished models may be kept in local working folders and recovery archives. AI-assisted image preparation uses OpenAI tools. Transactional email uses Resend to send contact details and a private viewing link; it does not require sending the original scan as an attachment.
These services handle information under their own applicable terms and privacy notices. HoloBaby does not claim that an ultrasound file remains only on your phone.
Your camera and private link
The card viewer processes the camera feed on your device for tracking. HoloBaby’s viewer does not upload that feed. Opening the site still involves ordinary network requests to load the experience and its model.
A private viewing link is a view-only access key. Anyone you give it to can view the released keepsake without signing in. A card alone does not unlock a keepsake. The studio can replace or revoke the link. Revocation prevents future access through that link; it cannot recall screenshots or copies someone already saved.
Retention and removal
Active keepsakes and the records needed to operate them are retained while they remain in the service. There is no automatic scan-deletion schedule currently applied to every order. Archiving removes normal viewing access and cancels active work, but is not permanent deletion. Local working files and recovery archives must also be considered when handling removal.
You can ask for access, a correction or removal through the privacy-request form or your studio. We verify your connection to the order and explain what can be removed and any records that must be retained. Please do not include the private viewing link in the form. We do not use customer scans or portraits as public demonstrations without separate permission.
Cookies, accounts and payments
Studio sign-in uses authentication cookies. The HoloBaby application does not add advertising trackers. The current initial purchase is handled by your studio’s checkout; HoloBaby stores optional sale details and receipt references, not payment-card details. Any separately enabled online card checkout identifies its payment provider before payment. For separately authorized annual viewing renewal, Stripe stores and processes payment details. HoloBaby records provider references and billing status, rather than storing your full payment-card number. Family sign-in uses essential session cookies and email verification. An account setup invitation may follow the ready email; creating an account does not authorize a renewal or marketing. Product news and offers require a separate optional choice, which can be changed in the account. Service and renewal messages still apply to active orders and subscriptions. Saving an inquiry or support request does not charge you.
Contact
HoloBaby is operated by 1SHOT LABS LLC.
Use HoloBaby support and choose “Privacy, access or deletion request.” If your question concerns the studio’s own scan records or medical care, contact that studio or provider directly.